About our products

Are your bracelets safe for sensitive skin?

Yes! All our bracelets comply with REACH regulations, meaning they’re free from nickel, lead, and other allergens. However, if you have extremely sensitive skin, we recommend:

  • Wearing the bracelet on dry skin.
  • Removing it before swimming or showering.

How do I choose the right size?

  • Sizes are listed on each product page
  • To measure your wrist: Use a soft tape measure and note the circumference.

Our sizes are true to fit.

How do I care for my bracelet?

While our bracelets are "water-friendly", we recommend:

  • Avoiding prolonged exposure to water to prevent moisture buildup.
  • Drying it gently with a soft cloth if wet.
  • Storing it in the provided pouch to protect the jewelry.

Payment & Security

What payment methods do you accept ?

We accept all major payment options:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay

All transactions are 100% secure with Shopify Payments (SSL encrypted).

Customer Support

How can I contact your team?

Email us at klivaj.assistance@gmail.com. We reply within 24 hours.

I received a damaged/wrong item

We will gladly assist you if:

  • You received the wrong item.
  • Your order arrived damaged or defective.

How to proceed:

  1. Contact our Support Team within 7 days of delivery at klivaj.assistance@gmail.com (include your order number and photos/video of the issue).
  2. If approved, we will provide the return shipping address and instructions.
  3. Ship the item back in its original packaging (unworn/unused).
  4. Once received, we will process a refund or replacement.

Important:

  • Returns must be pre-approved by our team.
  • We do not cover return shipping costs unless the error is ours.

Shipping

When will my order be shipped ?

We aim to ship your order as quickly as possible, often the same day or the following business day. Delivery times vary depending on your location and are clearly indicated at checkout.

When will I receive my order?

Delivery times vary depending on your country. On average, expect 2 to 7 business days within Europe and up to 3/15 days for international orders. Once your order has been shipped, you will receive a tracking link to follow its progress in real time.